Collection of Information About You
Section A tells you how RAINN gathers information from users of the National Sexual Assault Hotline (NSAH), and Section B tells you how RAINN gathers information from users of rainn.org. If you are only using the rainn.org website generally and are not using the NSAH, Section A (immediately below) does NOT apply to you; you should read Section B. If you decide to use the NSAH and then use the rainn.org website separately or during the same timeframe, your use of the NSAH cannot be connected to your use of rainn.org.
A. National Sexual Assault Hotline – Online Hotline
RAINN operates the National Sexual Assault Hotline (NSAH). The NSAH is staffed by trained crisis support specialists to help you during online sessions and RAINN provides supervisors to help monitor online sessions. Any information that you share during a NSAH session will be viewed by the support specialist assisting you, and may also be viewed by one or more supervisors from RAINN for quality control purposes.
If you provide feedback through an anonymous feedback survey following your session, that feedback may be shared with the support specialist assisting you, and with personnel at RAINN, if applicable. However, the feedback will be anonymous, and we will not ask for your name or any personal information, or attach any feedback to information that you provide during your online session.
Personally Identifiable Information: "Personally Identifiable Information" is information about you that would identify you, such as your name or address. The NSAH is intended to be an anonymous service and you will NOT be asked to provide your name, address, telephone number or e-mail address, at any time during your use of the NSAH. In fact, RAINN specifically requests, for your own safety and anonymity, that you do not provide any such Personally Identifiable Information when you use the NSAH.
Note that while no Personally Identifiable Information will be asked, support specialists may ask your city and state in order to provide you with local referrals for ongoing support.
The information and text conveyed by you to our support specialists during your online chat session is intended to be part of a private conversation between you and the support specialist, and will NOT be recorded, stored, saved, or catalogued by RAINN other than any information provided that is not Personally Identifiable Information and which will only be used only in aggregate reports. Additionally, in order to determine usage levels and average session length, and for other record keeping purposes, an entry will be made in a database containing the start and stop time of each session.
Aggregate Data & Cookies: Aggregate Data & Cookies: We automatically gather, or aggregate, certain usage information, such as the number of users of the Online Hotline, length of stay, and other anonymous data such as topics discussed. This data cannot be used to identify you personally, and helps us to determine how often the Online Hotline is being used, at what times of the day, and other useful statistics. This non-identifying information will also be used for research purposes, to improve our understanding of hotline users' concerns and needs. We may use this aggregate data for internal recordkeeping and service improvement purposes, and also may share it with sponsors, supporters, academic researchers, or the media.
The NSAH does NOT place any permanent or "persistent" cookies on your computer, although rainn.org does use session cookies (see below). The cookies placed by rainn.org cannot be used to identify you as a user of the NSAH.
B. Rainn.org Personally Identifiable Information
General. In general, visitors may browse rainn.org without being requested to reveal any Personally Identifiable Information. However, there are pages on rainn.org where we may request Personally Identifiable Information about you, such as your name, address, phone number or e-mail address. rainn.org may also collect information such as your computer's IP address. RAINN may seek such information in order to enable your use of certain parts of the rainn.org website. In addition, we may use such information to analyze site usage for rainn.org, to improve our content, and to customize our site's content, layout and services. Finally, we may use your e-mail address or cell phone number to send you information you request.
Please note that any Personally Identifiable Information provided via rainn.org cannot be connected to your use of the NSAH and once you agree to the NSAH Terms of Service (which must be agreed to prior to your use of the NSAH online service) the NSAH will not record or store your computer’s IP address.
Other Uses. We may use internal service providers to facilitate our services, and, therefore, may provide some of your Personally Identifiable Information directly to them. In addition, we may employ other companies and individuals to perform functions on our behalf, such as website hosting, data analysis, and providing customer service. These companies and individuals will only have access to Personally Identifiable Information needed to perform their functions, and may not use it for any other purpose. As noted above, your Personally Identifiable Information provided via rainn.org cannot be connected to your use of the NSAH.
Opt-Out Procedures. If you voluntarily provide your email address or cell phone number and request that we email or text information to you, we may send such emails or text messages. If you decide you do not want to receive such emails or text messages, or if you want us to remove your profile or other information from our files for any reason, please email email@example.com and we will remove you from our system.
Aggregate Data & Cookies: We automatically gather, or aggregate, certain usage information, such as the number and frequency of visitors to rainn.org, length of stay, and other anonymous data. This data helps us determine usage levels on different parts of rainn.org, and to conduct other internal research. In addition, we may aggregate such data and disclose it in a non-personally identifiable manner to sponsors, supporters, and other third parties, to generate support for the NSAH or RAINN, or as required by law. In these situations, we do not disclose any information that could be used to identify you personally.
For example, rainn.org uses "session ID cookies." In general, a "cookie" is a small piece of text data stored on a user's computer/device by a website, in order to give that computer/device a unique identity to the website while performing certain processes, such as calculating the number of unique visitors at a given time. Cookies may contain personal information, like email addresses, usernames, or passwords, or completely anonymous information, like a randomly generated number. They may be deleted once a user leaves the site, leaves a section of the site, or closes the browser; or they may remain, so that the website "remembers" the user when he or she next visits.
On rainn.org, we use one session ID cookie. It is used to measure the amount of overall traffic on our website; we use this data only in the aggregate, meaning no individual user can be identified from the data. This cookie is in no way linked to Personally Identifiable Information, and is deleted from the user's computer/device when the user closes his or her browser. We do not use permanent cookies, which retain information past a user's current visit.
How We Protect Your Security
RAINN stores any information on a secure server that is only accessible by RAINN employees or contractors, pursuant to the terms described above. However, as previously noted, we may aggregate certain information and provide such aggregate reports to third parties. Again, we do not store transcripts of communications over the NSAH.
We care about the security of your personal information, and therefore have chosen to use GoDaddy as a security solutions provider.
We employ different security techniques to protect your personal information from unauthorized access by users inside and outside of our organization, including standard encryption practices. You should be aware, however, that "perfect security" does not exist anywhere on the Internet. ALTHOUGH WE BELIEVE WE TAKE APPROPRIATE MEASURES TO SAFEGUARD AGAINST UNAUTHORIZED DISCLOSURES OF INFORMATION, WE CANNOT ASSURE YOU THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION OR COMMUNICATIONS WITH THE NSAH WILL NEVER BE DISCLOSED IN A MANNER INCONSISTENT WITH THIS POLICY, AND MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE SUFFICIENCY OF OUR SECURITY MEASURES.
Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information, which you provide or divulge to them, purposefully or inadvertently. Please note that the owner of any computer/device on which you access the NSAH may have the right to access computers that it owns or has provided. We do not control the privacy policies of others.
For more information on how to keep your computer/device safe, please read our User Safety Procedures above.
How We May Share Information
We will not publish, sell, share, or rent information about you in ways different from what is disclosed in this statement. We use non-identifying information to improve our services and training based on user needs. We may share aggregate information (e.g., patterns, trends) with academic researchers and the public, to help them understand the needs of sexual assault survivors. We may also be forced to disclose information to the government or third parties under certain circumstances. We may be required to (and you authorize us to) reveal any information about you that we possess to law enforcement or other government officials as we, in our sole discretion, believe is necessary or appropriate, in connection with the investigation of a crime, mandatory reporting laws, fraud, intellectual property infringement, or other activity that is illegal, or may expose us, or you, to liability. Also, if we, or a support specialist, fear that you are in danger of committing suicide, or are 17 years of age or younger, we, or the support specialist, may be required to disclose whatever information you have provided to the appropriate authorities. It is possible that a court of law will not keep private, and may require us to reveal, information that you provide during your NSAH session. If you are concerned about this possibility, please call the NSAH hotline instead, at 800-656-4673. The data that we collect, and therefore may share, is limited in the manner described above.
Our Policy Toward Children
We are concerned about the safety and privacy of children who use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with Personally Identifiable Information through Rainn.org without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with Personally Identifiable Information through Rainn.org without verifiable parental consent, he or she should contact RAINN at (202) 544-1034 or info@Rainn.org.
Other Information Collectors
Your Consent and Changes in Privacy Pledge
Alternatively, you can mail RAINN at:
Please only address questions about the privacy pledge to the above addresses. If you are concerned about a specific page, please email info@Rainn.org.